Help / FAQ (Frequently Asked Questions)


<h1>Help / FAQ (Frequently Asked Questions)</h1>
<h2>What happens if I want to cancel my reservation?</h2>
<p>Standard Cancellation policy: As long as you cancel at least 2 days before your arrival date
                        you may cancel all, or part of, your hotel reservations FREE of charge. Even if you have to cancel less than 2 days prior to your arrival date you will only be charged the cost of your first
                    nights accommodation on each room that you fail to cancel within the given period.</p>
<h2>How do I cancel part of or all of a reservation?</h2>
<p>Simply by going to the <span>"Your reservation" page</span>, enter your booking email address, reservation ID/Ref number and the first check in date..</p>
<h2>Can I talk to someone about my reservation?</h2>
<p> Sure, we understand
                      that sometimes you just need to discuss the details of you
                      reservation with a human being. Within the UK you can call
                      us on 020 7584 6454, from outside of the UK you can
                      call us on + 44 20 7584 6454. Just remember that the office
                      is manned Monday to Friday from 09:30am to 16:30pm GMT and Saturday
                    10:00am to 12:00pm GMT.</p>
<h2>What happens if I forget my confirmation email/voucher?</h2>
<p>It
                      is always best to take a copy of your confirmation email and
                      voucher with you when you travel. If you have forgotten it,
                      most hotels will still honour your reservation as long as you
                      are able to show proof of your identification. You can also
                      view and print the voucher from any internet connection as
                      long as you have a record of your booking reference number and
                      the email address from which you made this reservation, simply
                    by going to the <span>"Your reservation" page</span>.</p>
<h2>Are my credit card details safe?</h2>
<p>We use secure server technology
                      to protect your credit card details so that they are encrypted
                      when put into the relevant form in the website. Never send
                    your credit card details in a normal email.</p>
<h2>Why do I have to give you my personal details?</h2>
<p>We need your
                      details to complete the reservation process so that we can
                      send you your reservation confirmation and contact you in case
                      of any emergencies. During the booking process you are offered
                      the option to decided whether you wish to be added to our database
                      so that we can keep you informed of special offers and promotions.
                      We strictly adhere to the United Kingdom <a href="http://www.hmso.gov.uk/acts/acts1998/19980029.htm" rel="noopener noreferrer" target="_blank">Data
                    Protection Act </a> to ensure that you privacy is not compromised.</p>
<h2>How do you calculate how much I am saving?</h2>
<p>How much you save is calculated by comparing the official
                    hotel rate (2 person room, twin / double) against the lowest
                    rate available for the current month and the following month
                  of the same room type.</p>
<h2>Do you make reservations for other European Cities? </h2>
<p>We are
                      currently in the process of setting up a similar service for
                      other key European Cities. It is our intention to provide our
                      customers with the highest levels of service so if you require
                      hotel accommodation in other European cities please just drop
                      us an email at <span>reservations@aboutroms.com</span> and we will do our
                    best to be of assistance.</p>
<h2>Does this site use cookies? </h2>
<p>This site uses cookies for the sole purpose of maintaining
                    a shopping basket type interface and to help make each subsequent
                    visit to the site more productive.</p>
<h2>My Reservations</h2>
<p>To use this system you must have cookies enabled. We use 3 temporary cookies to enable My Reservations to work.<br/>Customer Id<br/>Booking Ref<br/>Language<br/>These cookies expire as soon as you close your browser and are only used for the purposes of navigating My Reservations.</p>