Our standard cancellations policy allows cancellations made 2 days prior to arrival, before midday, to be "free". However, please note that some offers are subject their own cancellation policy which overrides our standard policy, therefore we highly recommend that you check the details of the cancellation policy at the time of booking. If you wish to cancel any of your reservations, you should do it through this site by selecting the 'Your Reservations' link.
It is your responsibility to ensure that all the information provided by you is correct at the time of submission.
Similarly we also require you to check the details of your reservation confirmation to ensure that all details are correct. Any errors need to be notified to reservations@aboutroms.com immediately. Failure to do so may result in your credit card being charged an incorrect amount or for late cancellations. If they are not exactly what you expected please advice us as soon as possible and we will endeavour to make the necessary changes to your reservation.
Your booking reference number must be kept confidential, AboutRooms.com will not be responsible for the results of any malicious interference in your travel plans should these details be revealed.
All confirmations of reservations are made in good faith. From time to time there may be circumstances that mean we are unable to provide the exact requirements of your reservation. When this happens we will contact you at the earliest possible time to advise you of this situation and to offer you a suitable alternative. Should you not wish to accept this alternative AboutRooms.com will fully refund the credit card and cancel the reservation. In the case of any resultant loss or liability would only extend to the cost of the accommodation booked and will not extend to travel or other related costs.
AboutRooms.com is an agent and does not provide the accommodation itself. If you are not completely satisfied with your accommodation please advise us and we will endeavour to assist you in dealing with any issues you may have. Ultimately however, customer satisfaction and the quality of both the service and product at the hotel is the sole responsibility of the hotel. Final and ultimate discussion on these issues will rest between the traveller and the relevant hotel.
AboutRooms will only charge you the full value of your reservation once the booking is confirmed
If you chose to pay by bank to bank transfer, the cost of this transfer will remain the responsibility of the traveller. Note any refunds or cancellations may incur a bank to bank transfer cost which will be deducted from any refunds.
Need to Cancel?
Our standard cancellations policy allows cancellations made 2 days prior to arrival, before midday, to be "free". However, please note that some offers are subject their own cancellation policy which overrides our standard policy, therefore we highly recommend that you check the details of the cancellation policy at the time of booking. If you wish to cancel any of your reservations, you should do it through this site by selecting the "My Reservations" link.
Cancellations made less than 2 days prior to the date of arrival will be chargeable. If you are within this 2 day period you may still cancel the reservation in the same way as above through the "Your Reservations" or if you are a registered account holder use 'Your reservations' option. Please be aware, however, that although we will cancel your reservation, your credit card will be charged for the first night's accommodation.
It is imperative that cancellations are made in this way as the system will then date and time stamp your instruction to cancel, this cannot be guaranteed in the same way if the cancellation is done by email. We cannot be responsible for any cancellations made directly with the hotel.
Group bookings. When 9 or more rooms are booked these are considered to be a group booking and are subject to the group booking cancellation policy. To cancel a group booking we must recieve notice 31 days prior to the first arrival date of any one of the rooms booked, Cancellations made prior to the 31 days will be subject to a 15% cancellation fee.
More than 2 people in the room?
Hotel policies on accommodating more than two people in the room will vary from hotel to hotel. For this type of requirement you will be required to request the accommodation required. Please contact us by email on reservations@aboutroms.com or by phone on +44 20 7584 6454.
Policies on accommodating children will also vary from hotel to hotel, however all of our hotels will allow a child under the age of 2 years to share their parents room. Older children may well also be allowed to share their parents room, but as policy may vary we ask that you please contact us at reservations@aboutroms.com or by phone on +44 20 7584 6454.
Information on the site
Much of the information on the site is supplied by the hotels. Whilst we have taken every care to quality control this data, the information on the site is provided "as is" and AboutRooms.com makes no warranties as to the correctness of the information. We will not be liable for any losses arising from use of the information that is presented on the site.
We consider areas which are within 10 minutes walk of the hotel to be part of its location. This is a rough approximation, and if you are at all concerned, please contact one of our specialist reservation consultants who will be happy to clarify just how far the hotel is from the specific location you are interested in.
From time to time AboutRooms.com will link its site to those of third parties. When this occurs customers should be aware that we have no control of the content or operation of these sites. AboutRooms.com cannot be held responsible for the content of the site to which it is linked and we will not be held responsible for any loss or damage caused through the use of goods or services on these sites.
Best Rate - GUARANTEE
When you see the Best Rate flag/logo. If you find a better rate on another site we will match that rate and give you a further 10% off, subject to the following:
You must call within 24 hours.
The rate must be available to purchase.
The rates must be available for the same dates, duration, room type and have the same conditions.
Auction sites are excluded.
Cookies other techie stuff
We do not allow third party cookies on this site.
We do however use cookies to track and maintain your shopping basket and provide you with a more efficient service the next time you call. We send two types of cookie to your machine:
The cookies used to track and maintain your shopping basket expire as soon as you close your browser or when you have completed the booking process.
A second semi permanent cookie, that expires after 12 months, stores information ready for your next visit. None of the cookies used store credit card or payment information.
Please note that your browser must be set to accept cookies, unfortunately without this you will be unable to complete the on-line reservation process. In such a situation you can of course call our specialist reservations consultants on +44 20 7584 6454.
All pages where personal information is transferred are encrypted using 128bit encryption (currently the strongest available) using a Thawte secure certificate. If you are unsure about security, please do not continue, simply call our office to speak to a reservations specialist on +44 20 7584 6454.
Whilst we endeavour to keep the site well protected we cannot guarantee that it will be free of infection from viruses.
Copyright - hands off!
All the information on the site belongs to AboutRooms.com and should not be copied, printed or downloaded except for details relating directly to your reservation. All the trademarks, logos, etc. that are featured on the site remain the property of their relevant owners and cannot be reproduced without their explicit permission.
Not just a good idea, it's the law
Any disputes or claims against AboutRooms.com will be governed by the laws & the courts of England & Wales.
Tax
AboutRooms.com is not collecting taxes to be remitted to the relevant tax authorities. The hotel suppliers charge AboutRooms.com the taxation inclusive cost and they remain responsible for the payment of the local taxes to the relevant taxation authority, since taxation rates and regulations vary greatly from destination to destination. Therefore the taxation element that is displayed is merely an estimation of the tax element within the transaction and is purely for your information.
